Effective Date: May 5, 2023
Last Updated: April 23, 2026

KoCo Sales LLC, doing business as Limbin' on the Edge Tree Service (“Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us through our websites, communications, and services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit www.sboutdoors.co and www.bearvstree.com, request information, schedule services, communicate with us, or otherwise interact with our business.

This policy is intended to describe our practices in a clear and publicly accessible way consistent with the disclosures commonly expected for dedicated business text messaging registration and website privacy compliance.

Business Legal Name: KoCo Sales LLC
DBA: Limbin' on the Edge Tree Service
Websites: www.sboutdoors.co and www.bearvstree.com
Phone: 423-367-4884
Support Email: service@bearvstree.com
Business Address / Mailing Address: 237 Tall Tree Dr., Unit 1, Kingsport, TN 37663

This Privacy Policy applies to our services for U.S. customers located within the United States and its territories and protectorates.

This Privacy Policy applies to information collected through our websites, online forms, quote requests, scheduling tools, payment workflows, customer service interactions, social media interactions, text messages, emails, phone calls, and in-person communications.

It also applies to certain information automatically collected when you browse our websites, including through cookies, analytics tools, embedded content, and device and browser information.

This Privacy Policy does not govern third-party websites, platforms, or services that we do not control, even if they are linked from our websites or used in connection with our services. Those third parties may maintain their own privacy notices and terms.

We provide contracting services for outdoor living environments, including decks, fences, roofs, gutters, window replacement, and advanced tree removal.

In the course of offering those services, we may collect and maintain information necessary to provide estimates, schedule work, communicate with customers, process payments, deliver service updates, and maintain business records.

Depending on how you interact with us, we may collect the following categories of information:

We may collect your name, phone number, mobile number, mailing address, service address, email address, and account or customer record identifiers.

You can see our Terms of Service here: https://sboutdoors.co/terms-of-service

We may collect information about the services you request or receive, estimate details, work orders, job history, invoices, payment status, scheduling preferences, appointment history, correspondence about a project, photos or videos you provide or that are taken in connection with a job, and customer support records.

When you make digital payments, payment-related information may be collected and processed through third-party payment channels such as Stripe, Jobber Payments, Zelle, Venmo, or Rainforest Pay.

We may receive limited transaction details, such as payment status, transaction identifiers, and the last four digits of payment instruments where available, but full financial account information is typically processed by the payment provider and not stored in full by us.

We may collect the contents of emails, text messages, form submissions, chat messages, social media messages, call notes, voicemail messages, and other communications you send to us or that occur in connection with your account or requested services.

We may automatically collect technical and usage data such as IP address, browser type, device type, device identifiers, operating system, pages viewed, referring URLs, session behavior, date and time stamps, clickstream data, and similar website interaction data.

If you interact with us through social media platforms, lead forms, advertisements, or embedded business tools, we may receive profile details, contact information, and engagement data made available by those platforms and your privacy settings.

We do not seek to collect sensitive personal information unless it is voluntarily provided and reasonably necessary for a requested service. Please do not submit unnecessary sensitive information to us.

We collect information in several ways, including:

• directly from you when you contact us, request a quote, book service, make a payment, fill out a form, subscribe to communications, or otherwise communicate with us;
• automatically through cookies, pixels, analytics tools, embedded content, maps, and similar tracking or diagnostic technologies on our websites;
• from social media platforms, ad platforms, lead generation tools, or third-party software you use to communicate with us;
• from service partners, subcontractors, or payment processors involved in delivering requested services; and
• from public sources or other lawful third-party sources where needed to support operations, fraud prevention, address verification, or customer service.

We may use your information for the following business purposes:

• to provide estimates, proposals, scheduling, dispatching, and contracting services;
• to communicate with you regarding appointments, job status, invoices, support, or changes to requested services;
• to provide customer service and respond to inquiries;
• to maintain customer records and service history;
• to process and record payments;
• to verify identity, reduce fraud, maintain security, and protect our rights or property;
• to improve website performance, user experience, service operations, and internal business processes;
• to monitor website activity, troubleshoot errors, and analyze traffic patterns;
• to comply with legal obligations, regulatory requests, contractual requirements, and lawful process; and
• to enforce our agreements, policies, and website terms.

If you provide your mobile number and opt in to receive text messages from us, we may send service-related text messages such as appointment confirmations, appointment reminders, estimate notifications, invoice notifications, project updates, job status updates, customer support messages, and other important transactional or relationship-based communications.

We do not send marketing or promotional text messages based on the information you provided to us for this program.

Message frequency may vary depending on your interactions with us, your requested services, project activity, scheduling status, payment activity, and support needs.

Message and data rates may apply depending on your mobile carrier and service plan.

For assistance, contact us at 423-367-4884 or service@bearvstree.com.

To stop receiving text messages, reply STOP to any text message from us. For help, reply HELP where supported, or contact us using the phone number or email above.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties unless required by law.

Our websites may use cookies, web beacons, pixels, scripts, tags, embedded maps, and analytics tools to collect information about website traffic, usage, device and browser attributes, advertising performance, and user interaction with pages or forms.

These technologies help us understand how visitors use our websites, improve functionality, troubleshoot issues, evaluate lead generation, and measure performance across web and social media channels.

Some of these tools may be provided by third parties, including analytics platforms, advertising platforms, CRM or customer communication software, website hosting providers, and mapping or embedded content providers. Those tools may collect IP address, browser metadata, device information, pages visited, click behavior, and related usage information subject to their own terms and privacy practices.

You may be able to limit certain cookies through your browser settings or device controls, but doing so may affect website functionality.

We do not sell your personal information in the ordinary commercial data-broker sense.

We may disclose information to third parties when reasonably necessary to operate our business and provide requested services. Those disclosures may include:

• Service platforms and software providers, including Jobber and related customer management, scheduling, communication, or operational tools;
• Payment processors and payment channels, including Stripe, Jobber Payments, Zelle, Venmo, and Rainforest Pay, to facilitate payments and transaction records;
• Analytics and website tools, including tools that support analytics, lead forms, ad measurement, retargeting, website hosting, and traffic analysis;
• Subcontractors and service partners who assist in performing requested work, delivery, scheduling, communications, technical operations, or project execution;
• Professional advisors such as accountants, attorneys, consultants, or auditors where necessary for business operations, compliance, or dispute resolution;
• Government authorities, law enforcement, courts, regulators, or other parties when required by law, subpoena, court order, legal process, or where disclosure is reasonably necessary to protect rights, safety, or property; and
• Successors in interest in connection with a merger, sale, restructuring, financing, asset transfer, or similar business transaction.

We use administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, disclosure, alteration, or destruction.

These safeguards may include secure software systems, restricted access controls, password protections, vendor-based security tools, encrypted connections where available, limited personnel access, and record retention practices aligned with business need.

No method of transmission over the Internet, electronic storage, or third-party platform is completely secure. As a result, while we take commercially reasonable measures to protect your information, we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, process transactions, comply with legal obligations, resolve disputes, enforce agreements, and preserve evidence relevant to claims or audits.

Retention periods may vary depending on the type of information, the sensitivity of the data, the nature of the services provided, and legal or operational requirements.

When information is no longer reasonably needed, we may delete it, de-identify it, aggregate it, or securely dispose of it in accordance with applicable practices and system limitations.

Subject to applicable law and reasonable verification of identity, you may request to:

• access certain personal information we maintain about you;
• correct or update inaccurate information;
• request deletion of personal information we retain, where legally permitted;
• withdraw from text message communications by replying STOP; and
• contact us with privacy questions or concerns.

Requests to update or delete personally identifiable information should be submitted by email to service@bearvstree.com.

We may need to retain certain records despite a deletion request when required by law, to complete transactions, to detect or prevent fraud, to enforce agreements, or for other legitimate business purposes.

Our services are intended for adults.

We do not market to, knowingly solicit information from, or knowingly retain the information of anyone under the age of 18. If we learn that we have collected personal information from an individual under 18 in a manner inconsistent with this policy, we will take reasonable steps to delete that information from our active records, subject to legal or system-retention constraints.

If you believe a minor has provided information to us, please contact service@bearvstree.com.

Our websites and communications may link to or integrate with third-party services, including social media platforms, maps, payment channels, embedded forms, or customer communication software.

We are not responsible for the privacy, security, or data-handling practices of those third parties. Your interactions with those services are governed by their own terms, notices, and policies.

In particular, payments submitted through third-party processors or digital payment channels are subject to the privacy and security practices of the processor used for the transaction.

Our services and websites are intended for U.S. customers located within the United States and its territories and protectorates.

We do not represent that our privacy practices satisfy laws outside that scope, except as may otherwise be required by applicable law.

Some browsers offer “Do Not Track” signals or similar privacy controls. Because there is not always a uniform industry standard for interpreting those signals across all technologies and vendors we may use, our websites may not respond to all such signals in the same manner.

However, users may still manage certain cookie and tracking preferences through browser settings, device settings, or available platform controls.

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal obligations, or service offerings.

When we make changes, we will post the revised version on this page and update the “Last Updated” date above.

This page should remain publicly accessible through a direct link at:

www.bearvstree.com/privacy

If you have questions about this Privacy Policy or would like to submit a request regarding your personal information, please contact us at:

KoCo Sales LLC
d/b/a Limbin' on the Edge Tree Service
237 Tall Tree Dr., Unit 1
Kingsport, TN 37663

Phone: 423-367-4884
Email: service@bearvstree.com
Privacy Page: www.bearvstree.com/privacy